Cadillac Escalade

Seats: 6p

READ BEFORE BOOKING

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Q: What areas do you serve?

A: We serve Detroit, MI and surrounding areas, offering 24/7 luxury transportation for airport travel , business travel, special events, and private rides. Long-distance trips are available upon request.

Q: What vehicles are available?

A: Our fleet includes luxury SUVs such as Cadillac Escalades, Audi Q8s, BMW X6 and Range Rover Evoques, offering comfort, style, and reliability.

Q: How do I book a ride?

A: Reservations can be made online, by phone, or through our customer service team.

Q: How far in advance should I book?

A: We recommend booking as early as possible to ensure vehicle availability, especially during peak seasons and special events.

Q: Do you offer airport transportation?

A: Yes. We provide airport pickups and drop-offs with flight tracking when applicable.

Q: Can I schedule rides for someone else?

A: Absolutely. You may book transportation on behalf of family members, clients, employees, or guests.

Q: Are your rates fixed?

A: Most rides are quoted upfront. Pricing may vary based on distance, vehicle selection, wait time, and special requests.

Q: What forms of payment do you accept?

A: We accept major credit and debit cards, along with other approved payment methods.

Q: What is your cancellation policy?

A: Full refunds are available for cancellations made at least 24 hours before pickup. Additional details can be found in our Cancellation & Refund Policy.

Q: What happens if my flight is delayed?

A: We monitor flight information whenever possible and work to accommodate delays and schedule changes.

Q: Can I request a specific vehicle?

A: Yes. Vehicle requests are accommodated based on availability at the time of booking.

Q: Are your vehicles insured and maintained?

A: Yes. All vehicles are regularly inspected, maintained, and operated in accordance with applicable regulations and safety standards.

Q: Do you offer hourly chauffeur services?

A: Yes. Hourly bookings are available for business meetings, events, city tours, and other transportation needs.

Q: Is smoking permitted in the vehicles?

A: No. Smoking and vaping are prohibited in all vehicles to maintain a clean and comfortable experience for all passengers.

Q: Why choose Onyx Luxury Transportation?

A: We combine luxury vehicles, professional service, reliability, and customer-focused attention to deliver a premium transportation experience every time.